Shipping/Service Times:

• What are your photographic lab hours?

  Monday to Friday, 9:00am to 5:00pm. Closed on public holidays.

• What are your service times by product?

  • At Diversified Prints, our goal is to efficiently complete every order with the care and quality your images deserve. Our service times are based on the average production time required to meet that goal.
  • Most printed products are ready in 2 to 3 business days.
  • For online orders, you will be notified by text and/or email when the order is complete and ready for pick up, or has been shipped.
  • Service times are based on business days and do not include Saturday, Sunday or holidays. These times are considered guidelines and actual production times may vary based on the time of day the order was placed and the quantity ordered. Busy seasonal times may also cause a variance in production times.

  
  

  Type	Service Time (in business days)
  All Photo Products	2–3
  Photo Restoration	5
  Film Processing	3
  Custom Framing	2–3 Weeks

• Do you offer a rush service?

  Yes, expedited service is possible to meet special requests. Please contact us at 314-781-0480 before you send your order so we can approve the rush. Choose “RUSH” during checkout and enter the date you need your product by in “Notes about your order”.

  
  

  Product	Standard lead time	Rush service
  Metal, fine art, canvas wraps, flat canvas and acrylic prints	2 days	Under 24 hours, in the lab by 4pm: $20.00 per print
  Photographic prints	2 days	Under 24 hours, in the lab by 4pm: 50% of the order total, $15.00 minimum. No guaranteed or priority service.
  Layflat albums	10 days	4-day rush: +50%. 3-day rush: +100%. No other options.
  Press printed items	3 days, depending on the item	Under 24 hours, in the lab by 4pm: 50% of the order total, $15.00 minimum
  Acrylic statuettes	3 days	Under 24 hours, in the lab by 4pm: 50% of the order total, $15.00 minimum

• What are your shipping services?

  We are happy to provide mail services to our customers. Customers with an established Charge Account may ask to have their orders billed to their account. Pre-payment is required on all other mail orders. All items purchased and shipped by our online ordering system will include shipping charges (use the shipping charges below for all other orders). The risk of loss and title for items shipped to the customer upon our delivery to our shipping carrier.

  
  

  Order Total	Shipping/Handling
  $0-$24.99	$4.99
  $25-$49.99	$9.99
  $50-$99.99	$14.99
  $100-$149.99	$19.99
  $150.00+	$24.99

Returns:

• Our quality promise.

  At Diversified Prints, we are committed to providing quality products to meet or exceed your expectations. However, if you find our goods or services are faulty, please let us know. We will work with you to address your concerns. * Please note that only technical inadequacies, which are avoidable with the technology available is considered a defect, but does not include aspects of personal taste. Differences in color between the original file and original image data are not a defect. Call customer service for assistance.
  
  Refunds for purchases online with a credit card will be provided as a credit back to the card used at the time of purchase. This may take up to 5 business days upon receipt of the returned product/merchandise and may take 24-48 hours to update on your bank statement.