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Policies

Shipping Terms

Minimum Order: $15.00

Standard Shipping*FREE on most print orders
UPS Ground**$5.00
UPS 2nd Day Air$8.00 + 12% of order total
UPS Next Day Air$30.00 + 25% of order total

*Standard shipping is either UPS Ground or USPS (First Class or Priority). Diversified Prints will choose the most economical carrier.
**Requested UPS Ground guarantees the package will be shipped via UPS Ground. Select this if you do not want USPS.

Drop Ship – Standard Shipping$5.00
Drop Ship – UPS Ground$10.00
Drop Ship – UPS 2nd Day Air$13.00 + 12% of order total
Drop Ship – UPS Next Day Air$35.00 + 25% of order total
Layflat Albums, Photobooks, Photo Gifts$5.00
Metal, Canvas Wraps, Thin Wraps, FramesUPS Ground only – 15% of order total, $12.00 minimum
Small Order Shipping (USPS First Class)$6.00
Small Order Shipping (USPS Priority)$12.00

Payment Terms & Conditions

COD Account

This applies to all new customers. All COD account orders will be charged to the credit card on file when the order is invoiced. This applies to both pick-up and shipped orders. You may update your account information and shipping address at any time by logging into the Customer Control Panel.

In-Lab Time

Standard Photographic Printing1–2 Business Days*
Package Prints and Units1–2 Business Days
Specialty Items2–3 Business Days
Small Order Shipping1–2 Business Days
Photo Holiday Cards1–2 Business Days
Proofs & Proof Books1–2 Business Days
Layflat Albums & Photo Books6–10 Business Days
Press Printed Books3–5 Business Days
Album Pages3–5 Business Days
Press Printed Products2–3 Business Days
Trading Cards2–3 Business Days
Metal Prints1–3 Business Days
Thin Wraps2–4 Business Days

*Orders received before 2pm CT will be ready for shipping or pick-up by 4pm the following business day.

Minimum Order Charge

Every order has a $15.00 minimum. You can mix any products in one order to reach it. Two separate orders cannot be added together to meet the minimum.

Rush Orders

$5.00 Priority Service

For orders to be completed and shipped same day. Must be received by 1:00pm CT and printed on Lustre paper. No color correction, mounting, coating, or texturizing. Not a 100% guarantee — if not completed, fee is refunded. Priority Service must be selected before the order arrives.

100% Guaranteed Rush

Billed at 50% additional of the total price, minimum $10 fee. Must be received by 2:00pm CT with "Guaranteed Rush Service" selected. Not available for promotions, specials, or Layflat Albums. Shipping fees are additional.

Order Cancellation

Orders are processed upon receipt. If an error occurs after upload, please call the lab immediately. After hours, reply to the order confirmation email with your request.

Remakes

If an order was processed incorrectly, contact us immediately with the original order number (e.g. DL-123456). DO NOT submit a new order. We will only reprint from the original file with the same specifications.

Damaged Orders

You have 2 days to report damage. For orders picked up at the lab, that is 2 days from pickup; please look your order over before you leave. For shipped orders, it is 2 days from delivery; inspect the package as soon as it arrives. Do not discard the print or packaging. We may ask that the damaged package be returned.

Hours of Operation

Monday–Friday, 9:00AM–5:00PM CST. Call 314-781-0480 anytime during normal business hours. Log into the Customer Control Panel for order history, tracking, and account status after hours.

Limit of Liability

Submitting digital media for printing constitutes an agreement that any damage or fault by our company will only entitle you to replacement with a like amount of blank digital media.